resident faqs

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- Access your online portal using the link below. 

https://passport.appf.io/sign_in?idp_type=tportal&vhostless=true

-Select Forgot Password.

-Input your email in the email field.

-Select Send Reset Password Email button.

-You should receive an email with an option to reset your password. 

* Access your Tenant Portal.

* Select Maintenance on the left side.

* Select Request Maintenance. 

* Describe the issue, add a photo & indicate entry permissions. 

* Select Submit.

Rent is generally due every 3rd of the month, but it is best to  check your lease for any specific terms.

It is necessary to notify your Property Manager ahead of time. You may send an email to excellentrentalskc3@gmail.com or call 913-262-2258.

You may process your rent through the Tenant Portal using the following payment methods:

Credit or Debit Card 

1. Log into your Online Portal and navigate to the Home or Payments tab.
2. Click the Pay Now button to make a one-time payment.
3. Select Pay Via Card as your payment method.
4. Enter your card information and click Continue.
5. Choose your payment date and review the payment details.
6. Click Make This Payment Now to finalize the transaction.

You will receive a confirmation screen and an email once your payment is successful. Please note that card payments are subject to a non-refundable transaction fee. 

Bank Transfers through eCheck:

1. Log into your Online Portal and go to the Home or Payments tab.
2. Click on the Pay Now button to make a one-time payment.
3. Select Check  as your payment method. This option directly withdraws funds from your      bank account.
4. Enter your bank account information and click Continue.
5. Choose your payment date, review the details, and click Make This Payment Now.

You'll receive a confirmation screen and an email once your payment is successfully submitted. Please allow a few days for the funds to clear in your account. The eCheck option is available for both recurring and one-time charges, including security deposits, offering a convenient way to pay your rent directly from your US-based bank account.

Paying Rent with Electronic Cash Payments:

1. Your Property Manager will provide you with a unique PaySlip, which may be printed, emailed, or shared through your Online Portal.
2. Take the PaySlip to a participating location near you.
3. Present the PaySlip and pay your rent in cash. The cashier will provide you with a receipt immediately.

Within 10 minutes, you will receive a confirmation email or text from AppFolio. The same PaySlip can be reused each month and is accessible anytime in your Online Portal under the Payments tab.

Please note: The payment may take 3-5 business days to reflect in your Property Manager’s account. However, AppFolio will generate a receipt within 10-15 minutes of your payment, confirming that your payment has been processed.

NSF means Non-Sufficient Funds. NSF fee is charged when a payment is unsuccessful because funds are not available.  

Residents are required to advise the Property Manager 60 days before their lease end date. However, please check your lease for any specific terms.

The residents are responsible to change the filters.

Please send us an email at excellentrentalskc3@gmail.com or call 913-262-2258.